I am really pleased with my first visit and happy that it is out of the way now. There were a lot of emotions to deal with and to try to convert that into something more empowering for them was quite hard. It is all about giving people back the courage to be able to deal with the issue themselves. Encouragement and support are the biggest key tools that i can use with them.
It was hard not to judge or to put my own personal view across but i feel i managed that successfully. I will be following up on this on monday to see how things are going and whether the phone calls i put in motiong will have any impact or help.
I have another follow up later today which in emotional terms is easier to deal with. I am happy that i can now finally put into practise what i have been trained on and also the skills that i have already accumulated through previous work history. I hope that i will have the option in the next coupld of months to go on further training to enable me to take on a wider range and harder cases.